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Terms &Cancellation policy

Terms & Cancellation policy

By making a booking, you agree to these terms and acknowledge that all services are provided as-is.

1. For cancellations made more than 48 hours prior to the scheduled departure, we offer a full refund, less a 10% bank or payment service fee and a 15 % handling charge.


2. Non-Refundable Services

• All services provided, whether in full or part, during your tour are strictly non-refundable. Refunds will not be issued under any circumstance for failure to join the tour, unused tour bookings, any other services not utilized, or for a partially completed vacation.


3. Dissatisfaction and Personal Expectations

• Dissatisfaction due to personal expectations, including but not limited to, the structure of the tour, the guiding approach, or the presence and conduct of tour guides, will not be considered a valid reason for a refund.


4. Cancellation by the Travel Agency

• In the event of cancellation initiated by Tour Up In Europe, a full refund on the tours, including credit card fees, will be provided.


5. Adverse Weather Conditions

• In the event that the Customer chooses to cancel any excursions or activities included in their contract with Tour Up In Europe due to adverse weather conditions, no refund or compensation will be provided for the affected arrangement or service.


By confirming your booking, you acknowledge and agree to the above terms and conditions.

Service Details

Each of our tours includes exclusive private transportation, complimentary hotel pick-up and drop-off, a dedicated private guide, and amenities such as bottled water and Wi-Fi in the vehicle. For our loyal customers, we give a llama toy.

The start time and content of the tour can be adjusted according to the clients' wishes.

Our Vehicles
For your comfort and luxury, we offer a selection of premium vehicles:
* Comfort Cars: Hyundai Tucson SUV, Renault Talisman, Lexus IS
* Luxury Cars: Mercedes E-class W213 restyling, BMW 5 Series
* Mini-vans: Mercedes V-class Minivan
Travel in style and comfort with our top-of-the-line vehicles, ensuring a sophisticated and seamless experience on every journey.

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